Three Ways to Reach Us

Jet4bet Casino Contact: Reach Us in Minutes

Chat, phone or e-mail the Jet4bet Casino team any hour of the day, every day, and expect a reply within minutes.

Get Support Now Licensed since 2014

Paid today

253,439 NZ$

4,039 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/784/2014, audited by eCOGRA and QUINEL

21-minute average payoutNZ$60M paid monthly, up to NZ$28,000 per withdrawal

256-bit AES encryptionData protection audited by iTech Labs, trusted by 275,000+ players

You Need Someone Now

Old Queue Versus Direct Line

Brisk answers suit our style: pick the channel that fits your question and skip the queue.

Need an answer now?

Use live chat for anything urgent: a stuck deposit, a bonus that will not load, a login loop. A real agent answers in about one minute, day or night.

Open Chat

A reply you can keep

Write to [email protected] with screenshots or account details; it suits card statements, bonus queries and anything you want in writing. Expect a reply within twenty-four hours.

Write In

Our New Zealand phone line

Call +64 9 364 8858 (NZST) when you would rather talk it through, especially for payment confusion or a verification question. Most calls connect in about one minute.

Call Us

Jet4bet Casino NZ

Set Your Clock to NZST and Call Us

Read this and you will know the local number, the language options and who supervises the site.

How to Reach

New Zealand phone+64 9 364 8858

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/784/2014

Problem Gambling

Problem gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Before you take it further

Send us the facts, then escalate

We answer complaints in writing, then hand you the Maltese regulator if we get it wrong.

Dates, amounts and references

Email [email protected] with the dates, amounts and any reference you were given, so the same record reaches the person reviewing it. Expect a written reply inside 24 hours.

When the answer misses a detail

Read the reply for the decision and the reason behind it, then check the figures against your own history. Reply on the same thread if a payment or a bonus rule still looks wrong.

Can a senior check this again?

Ask for a second review by replying to that thread, and a senior member of the team reads the whole exchange again. We confirm in writing once that review is closed.

Take it to the MGA

Take the case to the Malta Gaming Authority if the final answer still fails you, citing license MGA/B2C/784/2014 and attaching our closing reply. The regulator decides independently of us.

Your Question Has a Home

Wrong Queue or the Right Desk?

Match your question to a department here and the first reply will come from someone who can act.

Account

General support and account queries[email protected]

Verification and document checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other

Complaints and formal disputes[email protected]

Privacy and personal data requests[email protected]

Business and partnerships[email protected]

Get a decision in one message

Have these to hand and the first reply usually settles it.

Your registered email address
Account number or last deposit reference
Screenshot of the error or game screen
Deposit date, amount and payment method
Your proof of address and photo ID

Jet4bet Casino Points You to Outside Help

Independent organisations help with gambling problems, and none of them sit inside Jet4bet Casino. New Zealand players can contact the Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand or the Multi-Venue Exclusion Programme, all free of charge.

Gambling Helpline New Zealand. A free helpline gives immediate, confidential support, day or night, to anyone worried about their own or a family member's betting.

The Problem Gambling Foundation of New Zealand. Counselling and community services help players and whanau work through harm, with face-to-face and remote sessions available.

Multi-Venue Exclusion Programme. One request bars a player from many venues at once, adding a firm barrier outside the casino's own self-exclusion tool.

Full story

Who holds the license

Jet4bet Casino, named and licensed

These details settle who runs your account and who can be asked about it.

Company

Legal nameJet4bet Casino Ltd.

Company numberC-62631 (Malta)

AddressTriq il-Kbira, Msida

License

RegulatorMalta Gaming Authority

License numberMGA/B2C/784/2014

Written contact

Support e-mail[email protected]

Answers Without Waiting

Quick Answers to Support Questions

Settle the practical questions about hours, identity checks and who stands behind the casino.

trustWhy is support there at two in the morning?+

Chat and phone run all day, every day, in NZST, so 2am and Christmas Day look the same to us. A human answers chat and phone in about one minute; e-mail lands in under twenty-four hours.

trustWhat happens when support checks who I am?+

Give your name and registered e-mail address and support finds the account. No one will ever ask for your password; a password reaches us never, and a reset link is the only route back in.

trustWhat happens when my documents go in for verification?+

Photo ID, proof of address and a card image are checked by our team, and the wait averages forty-one hours. Send files to [email protected] and expect one clear answer at the end.

trustDo I need proof the casino is licensed?+

Yes, and it is easy to check: Jet4bet Casino Ltd. holds MGA/B2C/784/2014 from the Malta Gaming Authority. Company number C-62631 (Malta) and the Msida address on Triq il-Kbira match that licence.

trustWhere do I ask for my data or its deletion?+

Write to [email protected] with the request, and the team confirms what is held or removes it as the law allows. Include your account e-mail so nothing is misread.

trustWhat if I only speak English?+

English is one of four support languages, alongside German, Finnish and Norwegian, so write in whichever feels clearest. Every reply comes back in the language you used.

When you need someone

Round the clock, not office hours

Our team works New Zealand hours and every other hour, so the clock never decides for you.

Live chat

Live chat hours24/7 support

Chat first reply1 minute

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+64 9 364 8858

Phone waiting time1 minute