Before you play

Set your own limits at Jet4bet Casino before you play

Play only from 18+, and every account holds deposit limits, loss limits, session time reminders, self-exclusion and reality checks, ready whenever you need them.

Set a limit

Malta Gaming AuthorityLicensed MGA/B2C/784/2014, audited by eCOGRA and QUINEL

Four essentials

Your safeguards, in four lines

We keep the essentials short, because a calm player is a better-informed one.

Minimum age18+

LicenceMGA/B2C/784/2014

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your tools

Which limits can you switch on yourself?

Each one sits inside your own account, and you choose where it starts.

Set it before play

Cap what leaves your bank each day or week, and switch it on before a session opens, not after a loss feels heavy. Lowering it later is the safer direction.

A pre-set loss ceiling

Pause play once your session reaches a loss figure you picked while calm, so a rough run cannot quietly pick the number for you.

How long have I played?

A short notice appears while you play so an hour does not slip past unnoticed; turn it on if sessions stretch longer than you intended.

Need a real break?

Close your account to play for a set stretch, chosen when a break needs to be firmer than a pause; request it through support or the account section.

Mid-session, a clear view

Recurring prompts show what you have spent and how long you have played, so you can decide whether to carry on; switch them on at a steady interval.

Setting limits

Four steps inside your profile

Four clicks and a confirmation, and the number you chose is the number that applies.

Open your profile

Open your profile from the account menu, and check that your details and verified identity are current before you change anything.

The staying-safe section

Find the responsible gambling section; if it is not on the first screen, look under account settings rather than the cashier pages.

When a week feels long

Pick deposit, loss or session time depending on what you want to hold, and choose a figure you are content with for a full week.

Lower now, higher later

Read the confirmation before you accept it, because a lower limit applies at once while an increase waits; then check the summary in your account.

Signs play has stopped being fun

Spotting these signs early spares you a bad month. A limit set before play, or a short pause, is the first step, and neither has to be dramatic. Play should stay entertainment with a cost you chose in advance, never income.

Check whether any of these describe your last few sessions.

Playing longer than you planned
Chasing a loss with another deposit
Spending money set aside for bills
Hiding your play from family
Feeling tense before you log in
Borrowing to keep playing
Thinking about the next session all day

Checked at eighteen, or the doors stay shut

Verified before the first withdrawal. Only adults of 18 or over are allowed to hold an account, so age and identity are checked before play. Photo ID, proof of address and a card image are reviewed before a withdrawal.

One device, one block. Install blocking software on shared laptops, tablets and phones so a young person cannot reach gambling sites. Set the block on the device itself, because a single account setting will not cover a family machine.

Calm talk before accusations. Talk plainly about money and worry without blame, and let them speak first. Ring Gambling Helpline Aotearoa on 0800 654 655 whenever you want a trained ear at any hour.

Before you close the door: read this

Time-out: how long can it last? Use a short pause, also called a time-out, when you need hours or days away from the tables. Set it in your account settings in a few clicks. During that time the account stays open and nothing changes for your next deposit, it is simply resting.

Before self-exclusion, after self-exclusion. Choose self-exclusion in your account when you want months away, and expect the decision to stay fixed once confirmed. Your access closes for the period you pick, and the casino cannot reopen it before that period ends.

Set it in your account settings. Understand that New Zealand has no national self-exclusion register, so your account here is the only place to shut the door. Support sits at the end of the phone, day or night, whenever you want to talk.

While you decide

Free, private help across New Zealand

You will have at least one free and confidential service to contact today.

Gambling Helpline Aotearoa

Ring a free gambling helpline that answers at any hour. It serves players and their whanau, keeps the call confidential, and offers text as well when you cannot speak. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling through a foundation with peer and cultural support and clinics around the country. Reach it on a freephone line or by text on weekday hours. pgf.nz

Safer Gambling Aotearoa

Browse a national health information site covering signs of harm, practical tips and a finder for support near you, written for people who gamble and for families. safergambling.org.nz

Support and limits

Limits, pauses and permanent closure

The questions players send us most often, answered without any run-around.

What is the surest way to shut my account for good?+

Email support from your registered inbox and ask for permanent closure. The team replies from the same address, confirms the request and the account stops opening; any balance is settled in that same exchange.

Are the limit controls the same in the mobile version?+

Yes. Your phone browser opens the same account section, so a cap set there covers every device you sign in from. Nothing extra needs installing, and the mobile layout keeps the same fields.

Can a self-exclusion be lifted before the chosen period ends?+

No. The stretch you pick runs to its end and support will not shorten it, so choose a length you can actually keep. That fixed edge is what makes the decision hold on a difficult night.

Does an exclusion here block my sign-ups at other casinos too?+

No. New Zealand has no national self-exclusion register, so a block set here holds for this account alone. Accounts elsewhere stay open to you, which is why the helpline is worth a call if you want wider cover.

What happens during a short pause, and when does play come back?+

Choose a break length in the account and play pauses for that stretch; the login and cashier stay shut until it runs out, then access returns by itself. Nothing is deleted, so your history and settings wait for you.

Can the helpline advise me about a family member who plays too much?+

Yes. Gambling Helpline Aotearoa answers calls from relatives as well as from players, and the line is open around the clock. Free counselling through the Problem Gambling Foundation is there too, so you need not plan the first step alone.